Privacy Policy

Last updated: November 24, 2025

This Privacy Policy describes how MOSTCOL (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from mostcol.com.au. By using our Services, you agree to the practices described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with a revised “Last updated” date.

How We Collect and Use Your Personal Information

We collect personal information from multiple sources in order to provide, improve, and protect our Services, fulfil orders, comply with legal obligations, and communicate with you.

What Personal Information We Collect

Information Provided Directly by You

Name, address, phone number, email
Billing and shipping details
Payment confirmation details
Account login information (username, password, security details)
Items you view, save, or purchase
Reviews, loyalty points, referrals, gift cards
Customer service communications

Some features require certain data; if you choose not to provide it, you may be unable to use those features.

Information Collected Automatically (Usage Data)

We automatically collect information such as:

Device and browser details
IP address
Interaction with our Site
Cookies and similar tracking technologies

Information from Third Parties

We may receive information from:

E-commerce service providers (e.g., payment processors, hosting services)
Advertising and analytics partners
Third-party tools used for tracking emails or website interactions

All third-party information is handled according to this Privacy Policy.

How We Use Your Personal Information

Providing Products & Services
We use personal information to process payments, fulfil orders, manage accounts, send order notifications, handle returns, and operate website features.

Marketing & Advertising
We may send promotional emails or show personalised advertising based on your interactions with our Site.

Security & Fraud Prevention
We use certain data to detect or prevent fraud and maintain account security.

Customer Support & Service Improvement
We use your information to respond to enquiries and continuously improve our Site and Services.

Cookies

We use Cookies to power our Site, remember preferences, provide analytics, and tailor advertising.
You may disable Cookies in your browser settings, but some features may not function properly.

How We Disclose Personal Information

We may share your information with:

Service providers (IT, hosting, analytics, payment processors, fulfilment partners)
Marketing and business partners
Social media or login-integration providers (with your permission)
Affiliates within our business group
Legal authorities, if required
Parties involved in business transfers (e.g., merger, acquisition)

We do not disclose sensitive personal information without consent.

User Generated Content

Reviews or other content you publicly post will be visible to others.
We cannot control how others may use or store this information.

Third-Party Websites and Links

Our Site may contain links to external websites. Their privacy practices are not controlled by us, and you should review their policies independently.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect data from individuals under 16.

Security and Retention

Although we take reasonable precautions, no system is perfectly secure.
We retain information only as long as necessary for legal, operational, and contractual purposes.

Your Rights

Depending on your jurisdiction, you may have rights to:

Access your personal information
Request deletion
Request correction
Request a portable copy
Opt-out of sale/sharing or targeted advertising
Restrict processing
Withdraw consent
Appeal decisions
Manage email preferences (unsubscribe any time)

We may verify your identity before processing any requests.

Complaints

If you have concerns about how we handle personal data, please contact us.
You may also have the right to lodge a complaint with your local privacy authority.

International Users

We may transfer your data internationally.
When transferring data out of Europe, we use approved legal mechanisms such as Standard Contractual Clauses.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
support@mostcol.com.au